Frequently Asked Party Rental Questions

White Lake, Michigan party rental company offering tents, tables, chairs, linen and more.

Please look at our FAQs to see if your inquiries are answered. If you have any additional questions that are not listed below, please give us a call!

What areas do we serve?
Ratliff Rental is a Michigan party rental company serving the Metro Detroit area and beyond. Delivery areas including but are not limited, to White Lake, Highland, Hartland, Howell, South Lyon, Brighton, Pinckney, Waterford, Milford, Commerce, Walled Lake, Wixom, West Bloomfield, Bloomfield Hills, Keego Harbor, Union Lake, Novi, Northville, Holly, Fenton, Linden, Davisburg and Clarkston Michigan.

How do I place an order?
Contact Ratliff Rental at 248.535.4630, or email us with your party needs at info@ratliffrental.com.

What methods of payment do you
All orders are cash or check on delivery unless other arrangements are made at time of order placement. We accept MasterCard, Visa, American Express, Discover, cash, money orders, and personal & business checks if drawn upon a local bank with proper ID.

What is your delivery fee?
 Most of our rental items are delivered to our customers but you can always opt to pick up the equipment yourself and waive the delivery free. A nominal fee for delivery on items other than tents.

Do your crews set up the equipment?
Staff will set up and take down tents. We will set up tables and chairs for an additional fee. Please make arrangements in advance for this. Staff is not responsible for damage to underground lines, please make sure to have this checked before arrival.

Where will my order be delivered?
Typically, we deliver your party and event equipment and do set-up (when provided) a day or two before your event. If you need same day delivery & pickup, or have special timing requirements, please call us.

If items are not ready for pick-up and require our pick up crew to be unexpectedly delayed there will be a $50.00 fee.

What is your delivery area?
Metro Detroit area and beyond. Delivery areas for party rental equipment including but are not limited, to White Lake, Highland, Hartland, Howell, South Lyon, Brighton, Pinckney, Waterford, Milford, Commerce, Walled Lake, Wixom, West Bloomfield, Keego Harbor, Union Lake, Bloomfield Hills, Novi, Northville, Holly, Fenton, Linden, Davisburg and Clarkston Michigan.

What is a damage waver?
A Damage Waiver is a nominal 6% charge that modifies your responsibility for normal damage to the equipment while it is in your possession. Please note, it does not include misuse, abuse, lost, stolen, or large quantities of broken equipment.

What is your cancellation policy?
All orders canceled 30 days or more are 100% refunded.